Terms & Conditions
Please read this information carefully, as payment of a deposit represents your acceptance of the following Terms and Conditions.
Welcome to the SAVOUR ITALY TOURS website (henceforth referred to as the “Website”). This Website is provided to assist customers in researching their perfect small group tour and/or creating custom itineraries. The terms “we”, “us”, “our”, and “SAVOUR ITALY TOURS” refer to SAVOUR ITALY TOURS, an Ontario corporation. The term “you”, “customer”, “traveller” and “client” refers to the customer visiting or using the Website and booking a reservation through our customer service agents.
All prices displayed on the Website are in US Dollars (USD), unless otherwise specified. All prices are per person and based on double occupancy. We also welcome single travellers, and because our selected hotels are priced by the room, the per person cost for accommodations occupied by one person is higher than that shared by two people. We aim to keep single supplements at a reasonable cost. Please note that single rooms may be smaller than those to which you are accustomed.
SCHEDULE OF PAYMENTS – Custom Tours
The schedule of payments is based on the quotation price and is a requirement per person. While prices on the Website are displayed in US Dollars (USD), we also accept payment in Canadian Dollars (CAD) and other currencies based on a set exchange rate, which may fluctuate.
- 20% non-refundable deposit at the time of confirmation (Reservation Fee).
- Within 90 days of tour departure date: 30% of cost of tour (Advance Payment).
- Within 60 days of tour departure date: balance (Final Payment = Total Cost of tour – Advance Payment – Reservation Fee).
After your Advance Payment and before Final Payment we will send you a copy of all hotel reservations made in your name, with details about bookings and references of the hotels. All Reservations will report that the booking has been confirmed.
If you make your reservation between 60 and 90 days before your departure, then the Advance Payment plus Reservation Fee will be required upon reservation. If you are booking within 60 days from departure, payment in full will be required.
SCHEDULE OF PAYMENTS – Small Group Tours
The schedule of payments is based on the published tour price and is a requirement per person.
- 20% non-refundable deposit at the time of confirmation. Your deposit is fully refundable up to 90 days before departure
- Full payment is due at least 90 days prior to departure. SAVOUR ITALY TOURS reserves the right to cancel any reservations that are not paid in full at any time after final payment is due.
If you make your reservation after the final payment date, payment in full will be required upon reservation.
According to the Travel Industry Regulations, SAVOUR ITALY TOURS reserves the right to adjust the prices at any time, based on fluctuations of the exchange rate and based on any increase received from hotels, bus companies, or other suppliers of services that are part of the tour package. If the deposit has been paid and the increase is in excess of 7%, the client is entitled to cancel the travel arrangements and receive full refund. We guarantee that we will not apply any price increase after receiving full payment.
CANCELLATIONS – Custom Tours
If you must cancel your tour, the effective date of cancellation will be upon our receipt of your notification. Refunds for cancellations are based on the quotation price and are subject to the following per person charges:
- 90 days or more: 20%
- 89–46 days: 50%
- 45–31 days: 75%
- 30–0 days: No refund
We will not refund the cost of any unused portion of your tour package. We strongly recommend trip cancellation/interruption insurance as well as travel coverage health plan.
CANCELLATIONS – Small Group Tours
If you must cancel your tour, the effective date of cancellation will be upon our receipt of your notification. Refunds for cancellations are based on the published tour price and are subject to the following per person charges:
- 90 days or more: Full refund
- 89–46 days: 50%
- 45–31 days: 75%
- 30–0 days: No refund
We will not refund the cost of any unused portion of your tour package. We strongly recommend trip cancellation/interruption insurance as well as a travel coverage health plan. If SAVOUR ITALY TOURS cancels your tour due to low participation, you will receive a complete refund of all payments you have made to us.
METHODS OF PAYMENT ACCEPTED:
- Credit cards (Visa, Master Card, Amex).
- Wire transfers.
- Personal cheques (Canadian and US clients).
- Email transfers (Canadian and European clients).
After reserving your tour, you will receive pre-departure e-mailings that include a high-level itinerary with all the information needed for you to book your flight and to start researching more about all the wonderful destinations that you will visit! Two to three weeks before departure, we will send your final tour documents, including a detailed day-by-day itinerary and useful phone numbers. Our custom tour clients also receive all vouchers, tickets and contact numbers needed for the people they will meet on site.
We know how exciting this pre-departure phase is. Please, note that our team is always available to answer any question you may have!
***ALL PASSENGERS MUST TRAVEL WITH A VALID PASSPORT***
Please note that entry to another country may be refused even if the required information and travel documents are complete. A valid passport is required with an expiration date at least 6 months greater than the intended return date. A visa may also be required depending on your citizenship. Please contact us if you are unsure if you require a visa or not. Living standards and practices at the destination, standards and conditions with respect to the provision of utilities, as well as services and accommodation may differ from those found in your country of residence.
HEALTH AND MEDICAL ISSUES
Clients booking one of our personalized itineraries (custom tours) are required to communicate any health/medical/mobility issue to our design team, so we can tailor the experience and deliver a stress-free trip of a lifetime.
Clients booking one of our small group tours, PLEASE NOTE: all of our small group tours involve a reasonable amount of walking (typically two to three kilometers per day), often uphill or on uneven or cobblestone streets. You must be able to get on and off motorcoaches on your own. We regret that we cannot provide individual assistance; in such cases you must be accompanied by a companion who will assist you. Please note that many of our tour itineraries, for reasons beyond our control, do not accommodate wheelchairs. Please call or email us to inquire and we will do our best to answer any questions you may have. We reserve the right to remove anyone whose physical condition or behavior, in our opinion, compromises the operation of the tour or detracts from the enjoyment or safety of the other tour members. In that event, SAVOUR ITALY TOURS assumes no financial responsibility for any unused portion of the tour.
While we do our best to accommodate food allergy concerns, we cannot guarantee zero cross-contamination.
SAVOUR ITALY TOURS reserves the right to take photographs during the operation of any tour or part thereof and to use them for promotional purposes. By booking a reservation with SAVOUR ITALY TOURS, clients agree to allow their images to be used in a promotional capacity. Clients who prefer that their images not be used are asked to identify themselves to their tour leader (for participants of small group tours) or to each guide/escort/hostess (for participants of custom tours).
SAVOUR ITALY TOURS™, and its employees, shareholders, subsidiaries, affiliates, officers, successors, and assigns, do not own or operate any entity which is to or does provide goods or services for your trip including, but not limited to, lodging facilities, bus companies or other transportation companies; guides or guide services; local ground operators whether or not they use the SAVOUR ITALY name; providers or organizers of optional excursions, food service providers, etc. All such persons and entities are independent contractors. As a result, SAVOUR ITALY TOURS is not liable for any negligent or willful act or failure to act of any such person or entity or of any other third party. In addition, SAVOUR ITALY TOURS is not liable for any negligent act or failure to act because of it.
Without limitation, SAVOUR ITALY TOURS is not responsible for any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services whether resulting from, but not limited to, acts of God or force majeure, acts of war or civil unrest, insurrection or revolt, animals, strikes or other labor activities, epidemics or the threat thereof, criminal conduct, terrorist activities or the threat thereof, sickness, illness, the lack of availability of or access to appropriate medical attention, activities or climatic conditions for which the traveller is physically unprepared, overbooking or changing of accommodations, mechanical or other failure of any means of transportation, or for any failure of any transportation mechanism to arrive or depart on time.
While every effort is made to ensure the accuracy of information, SAVOUR ITALY TOURS is not responsible for errors or omissions in brochures, on our website or on third party websites or communicated by staff. If a mistake is made in billing, we reserve the right to correct the invoice and client will be responsible for proper payment.
SAVOUR ITALY TOURS reserves the right to cancel an advertised tour or decline to accept a reservation.
SAVOUR ITALY TOURS and all suppliers (tour guides, hotels,…) reserve the right to decline or accept any person to participate in the activities listed in the itinerary and to require any individual to withdraw from a service supplied at any time, if the supplier, tour guide, hotel deems his/her act of conduct is detrimental to or incompatible with the interest, harmony, comfort or well-being of other clients, or results in any penalty to the operators.
SAVOUR ITALY TOURS will make every effort to operate our tours as planned, but reserves the right to make itinerary changes as necessary. If unforeseen circumstances require us to change a hotel, we will select alternative accommodations of the same or better quality.